1. General Guidelines

• All refund and cancellation requests must be made through support@tutexx.com or via the official Tutexx app/website.
• Refunds are processed only through the original mode of payment.
• Tutexx reserves the right to deny refund requests if terms are not followed.

2. Student/Parent Cancellations

Single Session Bookings

• Cancellations made 24 hours or more before after buying Recorded Classes/Notes → Full refund.
• Cancellations made less than 24 hours → No refund.

Subscription Plans / Packages

• Cancellation within 7 days of purchase → Full refund.
• Cancellation after 7 days → No refund.

No-Show by Student

• If a student does not attend quizzes or watch recorded classes → No refund.

3. Teacher Cancellations

• If a teacher cancels a tuition, it will be counted in his clicks on the Apply For Tuition button.
• If no response comes from the Student/Parent, it won't be counted and a full refund will be issued on the same date next year.
• If a teacher cancels or ignores more than 3 requests — No Refund.

4. Technical Issues

• If the issue is caused by the student's/parent's device or internet → No refund.

5. Refund Processing

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited back to the original payment method.
• Service fees, taxes, or payment gateway charges (if any) may be deducted.

6. Non-Refundable Cases

• Dissatisfaction with results (academic performance depends on effort and consistency).
• Misuse of the platform or violation of Terms & Conditions.

7. Disputes

• All disputes will be handled by the Tutexx Support Team.
• If unresolved, disputes will fall under the jurisdiction of Lucknow, India courts.