Privacy & Policy

Welcome to Tutexx (https://tutexx.com) — a platform dedicated to connecting students, parents, and tutors for personalized learning experiences. Please read this Disclaimer carefully before using our website or services.

Tutexx (“we,” “our,” or “us”) is committed to protecting the privacy of our users—students, parents, and tutors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

By using our website, services, or platform, you agree to this policy.

1. Information We Collect

We may collect the following categories of personal and sensitive personal data:

A. For Students/Parents:
  • Name, age, email address, phone number
  • Address and location (for offline tuition)
  • Academic details and learning preferences
  • Payment details (through third-party payment gateway)
B. For Tutors:
  • Name, phone, email, date of birth
  • Academic qualifications and ID proofs
  • Teaching experience and subject expertise
  • Bank account or UPI details (for payments)
2. How We Use Your Information
  • Create and manage your account
  • Match students with suitable tutors
  • Facilitate classes, communication, and feedback
  • Process secure payments
  • Send important updates or offers
  • Improve website performance and user experience

We do not sell your personal data to any third party.

3. Data Sharing and Disclosure
  • With tutors or students/parents to fulfill service requests
  • With trusted third-party service providers (payment gateways, hosting partners, etc.) under strict confidentiality
  • When required by law, court order, or government authorities
4. Security Measures
  • Data encryption during transmission
  • Secure cloud storage
  • Restricted access to sensitive data
  • Regular audits and risk assessments

In case of a data breach, we will notify users and authorities as per applicable Indian law.

5. User Rights

As per Indian IT Rules, you have the right to:

  • Access and review your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time (may affect service access)

To exercise these rights, email us at: info@tutexx.com

6. Cookies and Tracking Technologies

Our platform may use cookies and similar tools to improve functionality and track user behaviour. You can control cookies through your browser settings.

7. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. Parents may monitor and manage accounts for minors.

8. Grievance Officer (As per Rule 5(9), SPDI Rules)

In accordance with Indian law, you may contact our Grievance Officer:

  • Name: Tripathi Prabhakar
  • Email: contact@tutexx.com
  • Address: FF-1, Dilkash Plaza, Sitapur Road, Puraniya Crossing, Lucknow 226020
  • Working Hours: Monday to Friday, 9:00 AM – 8:00 PM
9. Changes to This Policy

We may update this policy from time to time. Any major changes will be notified via email or on our website.

10. Contact Us

For questions or concerns regarding your privacy, reach out to:
Email: contact@tutexx.com
Phone: 9682023057
Website: https://tutexx.com